‌Privacy Policy

Effective Date: September 11, 2026‌

Welcome to the privacy policy of The Shower Doctor Ltd. This document is designed to explain clearly how we collect, use, store, protect, and manage your personal information when you visit our official website www.showerdoctorltd.com, browse our product catalog, place orders for our bathroom accessories and shower products, or interact with our services in any capacity. At The Shower Doctor Ltd, we have always believed that the smallest details in your bathroom can make a real difference to how you feel at home, and we extend the same careful, respectful attention to the protection of your personal data as we do to the quality of every bath essential we curate for our customers.

This privacy policy applies to all information collected through our website, related online services, email communications, and offline interactions you may have with our team. By accessing www.showerdoctorltd.com, creating an account, submitting an order, or otherwise using our services, you acknowledge that you have read, understood, and agree to the practices described in this policy. If you do not agree with any part of this policy, please refrain from using our website and services.

1. Information We Collect From You

We only collect information that is necessary to deliver a seamless, secure, and personalized shopping experience for every customer, and we never gather data in undisclosed or unnecessary ways. The categories of information we may process include:

1.1 Information You Provide Voluntarily

This refers to all data you actively share with us when interacting with our platform:

‌Contact and Identity Details‌: When you create a user account, submit a product review, sign up for our marketing newsletter, or reach out to our customer support team, you may share your full name, email address at which you can be reached, physical residential or delivery address, and phone number. For users who choose to save their profiles on our site, this information is stored to auto-fill your details on future visits, cutting down the time you spend checking out for new arrivals of practical bathroom accessories.
‌Order and Transaction Information‌: Whenever you place an order on www.showerdoctorltd.com, we collect full details of your purchase, including the list of products you select (from our Acrylic Clear Toothbrush Tumbler Holder to our 10 Inch Modern Square Rainfall Shower Head), order value, billing address, delivery address, and purchase preferences. We do not store full payment card details on our own servers; all payment processing is handled through PCI DSS certified third-party payment providers to guarantee maximum security for your financial information.
‌Communication Records‌: When you contact our team via our official email wqzlpy@showerdoctorltd.com, call us on +44 131 458 5011, send us a message through our website contact form, or leave feedback about our products, we keep records of those conversations to resolve your queries, track after-sales support requests, and continuously improve the customer experience we deliver.
‌Account Preference Information‌: You may choose to save your favorite products to a wishlist, set preferred shipping methods, select notification preferences for restock alerts of popular best bath sellers, or customize other site settings. These preferences are stored to tailor our website experience to match your unique bathroom decoration and shopping needs.

1.2 Information We Collect Automatically

When you browse www.showerdoctorltd.com, our servers automatically collect standard technical information to help us maintain website performance and troubleshoot issues:

‌Device and Technical Log Data‌: This includes your IP address, browser type and version, operating system, time zone setting, browser plug-in versions, language preferences, and the time and date of each page request you make on our site. This data helps us ensure that our website loads correctly whether you are browsing on a mobile phone, laptop, or tablet, no matter if you are shopping for a Travel Toothbrush Case or a full 3 Way Shower System Combo.
‌Usage Behavior Data‌: We collect anonymized data about how you navigate our website, such as the pages you view, links you click, products you spend time viewing, search terms you enter in our shop search bar, exit pages, and the length of time you spend on each section of our site. This data helps us identify which of our functional, cute bath accessories you are most interested in, refine our product categorization, and make it easier for future customers to find exactly what they are looking for.
‌Cookie and Similar Tracking Technology Data‌: We use first-party cookies, persistent cookies, session cookies, and other similar tracking tools on our website. These small text files stored on your device help us remember your cart contents (including the notification that “Your cart is currently empty!” for new visitors), keep you logged in to your account as you move between pages, understand which sections of our new bath arrivals page perform best, and serve you relevant, non-intrusive product recommendations. You can adjust your browser settings to refuse cookies at any time, though doing so may limit some functional features of our website such as saving your cart across browsing sessions.

2. How We Use Your Personal Information

We process your personal data only for lawful, transparent purposes that align with our mission to deliver durable quality and clean, practical design bathroom goods to every home. The core use cases for your information are as follows:

2.1 Fulfillment and Management of Your Orders

This is the primary purpose for which we process your personal information. We use your delivery address, contact phone number, and email address to process your purchase, arrange for shipping of your selected bathroom accessories, send you order confirmation emails, tracking updates for your parcel, and notification when your order has been successfully delivered. We reference your order details to handle return, refund, and exchange requests per our official Refund and Returns Policy, and to follow up if there are any unforeseen delays with your shipment to ensure you receive your order with the reliable quality and fast shipping we promise for every purchase.

2.2 Improvement of Our Products and Website Services

The anonymized usage data we collect from our site visitors helps us identify performance bottlenecks, fix technical bugs, and optimize our site layout to make shopping easier. For example, if our analytics show that many customers spend extra time browsing our Towel Hook collection but struggle to find the Wall Mounted Towel Hook with Adhesive Installation No Drilling Required, we can adjust our navigation structure to make that product more accessible. We also use aggregated, non-identifiable customer preference data to inform our team’s product selection process, ensuring that every new bath arrival we add to our catalog aligns with the real practical needs of our shoppers, from minimalist bathroom decor pieces to farmhouse-style rustic wood and metal towel hooks.

2.3 Customer Support and Communication

When you reach out to our support team with a question about the installation of your Wall Mounted Soap Dish, a query about the features of our High Pressure Handheld Shower Head with 5 Spray Modes, or a concern about your recent delivery, we use your provided contact information to respond to you promptly, resolve your issue efficiently, and follow up to confirm that you are fully satisfied with our solution. We also store your past support tickets to make future interactions smoother, so you never have to repeat the same details to different members of our support team. At times, we may send you important service announcements, such as notifications of temporary website maintenance, changes to our terms of service, or updates to our shipping policy that could impact your upcoming orders, and these transactional service communications are never skipped even if you have opted out of marketing emails.

2.4 Personalized Marketing (With Your Explicit Consent)

If you have voluntarily signed up to receive our newsletter, we will use your email address to send you curated updates about our latest new arrivals, exclusive discount offers, restock alerts for our most popular best bath sellers, and styling tips to help elevate your bathroom into a warm retreat. We never send unsolicited spam emails, and you can opt out of all marketing communications at any time by clicking the “unsubscribe” link at the bottom of every marketing email we send, or by sending a direct request to our inbox at wqzlpy@showerdoctorltd.com. After you opt out, we will immediately remove your contact details from our marketing mailing list, though we may still contact you for non-marketing, service-related purposes such as order follow-ups.

2.5 Legal Compliance and Security Protection

We may process your personal information when it is necessary to comply with our legal obligations under applicable United Kingdom data protection regulations, tax laws, consumer protection rules, and other statutory requirements. This includes retaining order records for the legally required duration for accounting purposes, responding to valid, lawful requests from public authorities, and protecting the rights, property, and safety of The Shower Doctor Ltd, our customers, our employees, and third parties. For example, we may share limited information with fraud prevention agencies to protect our platform and our customers from unauthorized fraudulent payment attempts that could harm the security of our store.

3. Information Sharing and Disclosure

We will never sell, rent, or trade your personal identifiable information to third parties for their own independent marketing purposes without your explicit written consent. We only share your information with strictly vetted third parties when it is absolutely necessary to operate our business and deliver the services you have requested, under the following limited circumstances:

‌Service Providers Who Act On Our Behalf‌: We work with a carefully selected range of trusted third-party partners who support our daily operations, including PCI-compliant payment processors that handle your transaction payments, reputable shipping and logistics companies that deliver your orders to your doorstep, email service providers that distribute our newsletter to opted-in customers, cloud hosting providers that securely store our website and data, and IT support teams that maintain the security of our server infrastructure. All these third-party service providers are bound by strict data protection agreements that require them to protect your personal information to the same high standard we uphold, and they are never permitted to use your personal data for any purposes outside of the specific tasks they are contracted to perform for us.
‌Business Transaction Scenarios‌: If The Shower Doctor Ltd undergoes a merger, acquisition, full or partial asset sale, or other business restructuring event, your personal information may be transferred to the new operating entity as part of the business assets. In this event, we will ensure that the receiving party is legally required to treat your personal information in line with the protections laid out in this privacy policy, and we will notify all registered users of the change via a prominent notice on our website and email before any transfer of your data takes place.
‌Legal and Safety Requirements‌: We may disclose your personal information if we are legally obligated to do so, or if disclosure is reasonably necessary to comply with a valid court order, government regulatory request, legal proceeding, or official governmental inquiry. We may also disclose your information when it is necessary to enforce our Terms of Service, protect against potential legal liability, defend our intellectual property rights, or safeguard the security and rights of our website, our customers, and the general public.
‌Aggregated, Anonymized Data‌: We may share fully anonymized, aggregated usage statistics about our customer base with industry partners, product suppliers, or advertising collaborators. This data contains no personal identifiable information, cannot be linked back to any individual user, and is used only to analyze broader market trends for bathroom accessory products, which helps us improve our overall product selection for all our shoppers.

4. Data Storage and Security

The security of your personal data is one of our highest priorities, and we implement comprehensive industry-standard technical, administrative, and physical security measures to protect your information from unauthorized access, accidental loss, alteration, disclosure, or destruction.
All of your personal data we collect is stored on encrypted, password-protected cloud servers located in secure, regulated data centers within the United Kingdom and the European Economic Area, aligned with UK data protection regulatory requirements. Our website uses end-to-end TLS 1.3 encryption for all pages that collect personal information, including the checkout page and account login page, which means all data transmitted between your browser and our servers is fully scrambled and cannot be intercepted by unauthorized third parties during transit. Our internal access to your personal information is strictly role-restricted: only a very limited number of authorized employees who need to access your data to fulfill their job duties (such as our order fulfillment team and customer support representatives) are granted access to your personal details, and all these team members complete regular data protection training and are bound by internal confidentiality agreements.

We will retain your personal information only for as long as it is necessary to fulfill the specific purposes for which we originally collected it. For customers who place orders with us, we retain core order and transaction records for 7 years after your last purchase to comply with UK tax regulations, accounting requirements, and product warranty obligations. For registered account holders, we will keep your profile information for as long as your account remains active, or for as long as it is needed to provide you with our services. If you request to delete your user account, we will erase all your personal profile data within 30 working days, except for the limited records we are legally required to retain for tax, accounting, or dispute resolution purposes.

5. Your Rights As A Data Subject

Under applicable United Kingdom data protection law, you hold a full set of legally enforceable rights over your personal information, and we are fully committed to making it easy for you to exercise these rights at any time, free of charge:

‌Right of Access‌: You have the right to request a full copy of all the personal information we hold about you, including details of how we have processed your data, who we have shared it with, and the duration for which we store your information.
‌Right to Rectification‌: If you notice that any of the personal information we hold about you is inaccurate, incomplete, or out of date (such as an old delivery address or misspelled name), you can request that we correct and update that data immediately. You can also edit most of your personal profile details directly from your account dashboard on www.showerdoctorltd.com at any time.
‌Right to Erasure (“Right to be Forgotten”)‌: Under specific circumstances, you can request that we delete all of your personal information from our systems, when the data is no longer necessary for the purposes we originally collected it for, you withdraw your consent to the processing, or you object to the processing and there are no overriding legitimate legal grounds for us to continue holding your data. We will process your erasure request within 30 working days, unless we have a valid legal reason to retain certain limited records.
‌Right to Restriction of Processing‌: You have the right to request that we temporarily pause the processing of your personal data in scenarios such as when you contest the accuracy of the data, when the processing is unlawful, or when we no longer need the data but you require it to establish, defend, or make a legal claim.
‌Right to Data Portability‌: You can request that we provide all the personal data you have submitted to us in a structured, commonly used, machine-readable format, so that you can transfer this data to another service provider easily.
‌Right to Object‌: You have the full right to object to our processing of your personal information for direct marketing purposes at any time, without needing to provide any specific reason. You may also object to processing that we carry out on the basis of our legitimate interests, and we will pause the processing unless we can demonstrate compelling legitimate grounds that override your rights, freedoms, and interests.
‌Right to Withdraw Consent‌: For any processing activity of your personal data that you originally provided explicit consent for (such as receiving marketing newsletters), you can withdraw that consent at any time with immediate effect, without impacting the lawfulness of the processing we carried out before your withdrawal.

If you wish to exercise any of the rights listed above, you can submit your request by sending an email to our dedicated data protection team at wqzlpy@showerdoctorltd.com, or send a written request via post to our physical address at 4B Bankhead Crossway South, Edinburgh, Scotland, EH11 4EX. We will respond to all valid, verifiable requests within one calendar month. To protect your privacy and prevent unauthorized requests to access other users’ data, we may ask you to provide a small piece of identity verification information to confirm your identity before processing your request. If for any reason we are unable to fulfill your request, we will explain the reasoning to you clearly within the response timeline. You also retain the right to lodge a complaint with the relevant UK data supervisory authority if you are unsatisfied with how we have handled your personal data request.

6. Children’s Privacy

Our e-commerce website www.showerdoctorltd.com is a general consumer home goods platform designed for use by adults aged 16 years and older. We do not knowingly collect personal identifiable information from children under the age of 16, and no part of our website is targeted to attract users under this age threshold. If we become aware that we have accidentally collected personal information from a child under 16 without verifiable parental consent, we will immediately take steps to delete that information completely from all our servers and systems. If you are a parent or guardian and you believe your child has shared personal data with us, please contact us immediately via our phone number +44 131 458 5011 or email wqzlpy@showerdoctorltd.com, and we will resolve the issue as quickly as possible.

7. Links to Third-Party Websites

Our website may occasionally contain hyperlinks to external third-party websites, such as links to our trusted payment processor portals, social media profile pages, or related home decor recommendation platforms. Please note that these external websites are operated by entities completely independent from The Shower Doctor Ltd, and we have no control over their own respective privacy policies, data handling practices, or terms of service. Once you click on a third-party link and leave our website, the privacy protections laid out in this policy will no longer apply to your activity on that external site. We strongly recommend that you review and read the full privacy policy of every website you visit after leaving www.showerdoctorltd.com to ensure you understand how that platform will collect and process your personal information. We do not take any responsibility or liability for the content, data practices, or security of any third-party websites you access from links on our platform.

8. Updates to This Privacy Policy

We may review and update this privacy policy periodically to reflect changes in our business operations, new legal and regulatory requirements, or improvements we make to our website features and data processing practices. When we make material changes to this policy, we will update the “Effective Date” listed at the top of this document, and post a prominent, clearly visible notification on the homepage of www.showerdoctorltd.com to alert all customers that the policy has been revised. For users who have active registered accounts with us, we will also send a notification email to the address linked to your account to inform you of the upcoming changes before they take effect. We encourage you to revisit this privacy policy page at regular intervals to stay informed about how we protect your personal information. Your continued use of our website and services after the effective date of the revised privacy policy will be considered as your acceptance of the updated terms.

9. Contact Information

If you have any questions, concerns, or feedback about this privacy policy, or any aspect of how The Shower Doctor Ltd collects, uses, or protects your personal information, you can get in touch with our dedicated data protection team through the following channels at any time:

Full Company Name: The Shower Doctor Ltd
Official Website: www.showerdoctorltd.com
Contact Email: wqzlpy@showerdoctorltd.com
Registered Physical Address: 4B Bankhead Crossway South, Edinburgh, Scotland, EH11 4EX
Contact Phone Number: +44 131 458 5011